As a lead, I was specifically responsible for taking and submitting pictures of the staff working, consumers enjoying their experience, and the event itself. Also, I made sure that the staff members were okay in their responsibilities – I provided additional supplies, found answers to questions, resolved any issues, and filled in to accommodate staff during their break times. When serving as a leader, I feel very strongly that one of my most important duties is to make life easier for both my superiors and our staff however possible.
My remaining tasks included working the registration counter, executing the flight simulator, and assisting with the combat simulator. When working the registration counter, I welcomed attendees, explained the touch screen process to complete a survey and waiver, and answered general questions (secondarily, I was responsible for assembling lanyards for participants and correcting any minor technical errors with the computers and printers, especially during busy periods). For the flight simulator, I explained the safety precautions, ensured that participants were buckled securely into their seats, started/stopped the simulations, and distributed parting gifts. When working specifically with the combat simulator, I organized the line groupings, ensured that only attendees eligible to participate were waiting, and assisted with the preparation/distribution of dog tags.
As a team, we performed some smaller tasks. We cleaned the area, enforced rules (such as participation required to receive premiums and prohibited food/drinks in the footprint), and maintained a positive attitude throughout each of the 13 hour days. Arriving on time was sometimes difficult for others during Chicago’s rush hour, but coming early each day to ensure everything was ready for the event was a key to our success. This was a fun event, especially for the participants, but meaningful as well because we were helping to support the people who support our country every day.